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G2012 HCPCS Code: Virtual Check-in Billing Guidelines

Last Updated: April 17, 2026

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A "Virtual Check-in" is a brief (5-10 minute) interaction designed to determine if a patient needs to come into the office. It is billed using G2012.

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Billing Requirements for G2012

G2012 can be performed via telephone, audio/video, or secure text messaging. It must be initiated by the patient (the patient reached out with a concern) and you must document their consent to be billed for the check-in.

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The Bundling Rule

Just like the telephone codes, if the G2012 check-in reveals that the patient DOES need to come in, and they are seen within 24 hours (or the soonest available appointment), the G2012 becomes bundled into the E/M visit and cannot be billed separately.

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NCCI Edits

G2012 also cannot be billed if it is related to an E/M visit that occurred in the previous 7 days. Use our NCCI tool to verify dates of service.

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